Waltons primeLINE money-back guarantee terms and conditions

1.          Guarantee scope and application

1.1.                   PrimeLINE stationery, a house brand product line offered exclusively by Waltons South Africa, guarantees the quality and performance of its products. Should a customer purchase a primeLINE product and reasonably determine that it is of substantially inferior quality compared to an equivalent product from a competing brand, primeLINE will issue a refund of the purchase price, without the need for additional justification.

2.        Conditions of eligibility

2.1.                  Proof of purchase: to qualify for the money-back guarantee, the customer must provide a valid proof of purchase for the primeLINE product.

2.2.                 Demonstration of inferior quality: the customer must reasonably demonstrate that the quality of the primeLINE product is materially inferior to that of a comparable product from a competing brand, with reference to quality of materials, performance, or any other relevant criteria.

2.3.                 Time limit: refund requests must be submitted within 30 days of the initial purchase date.

3.        Process for refunds

3.1.                  Request initiation: to initiate the refund process, the customer must contact primeLINEcustomer service by email or phone, providing necessary details of the purchase and grounds for the quality comparison.

3.2.                 Verification and comparison: primeLINE will verify the purchase and assess the comparison. Upon successful verification, primeLINE will proceed with issuing a refund equal to the original purchase price.

3.3.                 Refund issuance: once eligibility is confirmed, the refund will be processed for the customer in the original payment form used at the time of purchase.

4.        General terms

4.1.                  Applicability: this money-back guarantee is limited to primeLINE house brand products and does not extend to any other brands within the Waltons South Africa product range.

4.2.                Right of refusal: primeLINE reserves the right to decline refund requests if the customer fails to meet the required eligibility criteria as outlined above.

5.        Exclusions: the money-back guarantee is strictly limited to individual retail purchases and does not apply to wholesale or bulk transactions.

6.        Policy modification: Waltons primeLINE reserves the right to amend these terms and conditions at its discretion, with reasonable notice to customers regarding any changes to the policy.

7.         Agreement to terms

7.1.                  By purchasing a primeLINE house brand product, the customer agrees to these terms and conditions as outlined in this money-back guarantee. For further assistance, customers are encouraged to reach out to primeLINE customer service for guidance and support on product or policy inquiries.