Terms & Conditions

The content of this website is owned by or licensed to Bidvest Waltons. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws.
You may only make use of the website for the following specific purposes:

• to browse through the Content of this website;
• to view and purchase products as offered by Bidvest Waltons; and
• to correspond with Bidvest Waltons.

Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you.
You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of Bidvest Waltons. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge Bidvest Waltons proprietary rights.

Proprietary rights (including the trade marks, copyright, intellectual property and patent rights) in this Website, and the content thereof belong to Bidvest Waltons at all time, and/or our licensors, including compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit to this computer system will remain your property, but you hereby grant Bidvest Waltons an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if Bidvest Waltons were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.
To obtain permission for the commercial use of any content on this site contact Bidvest Waltons at +27 11 6204000 ; +27 11 6204463 or e-mail helpdesk@gp.waltons.co.za.

Bidvest Waltons make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.
Bidvest Waltons make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness and accuracy of any of the content. Accordingly, you agree that you will not hold Bidvest Waltons liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.
The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by Bidvest Waltons. Bidvest Waltons will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.

This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action.
Bidvest Waltons does not warrant that the Website, Content, our servers and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.
Bidvest Waltons will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.
You will be responsible for damages of any kind should you use the website in breach of these Terms.

Bidvest Waltons is committed to protecting your personal information.  Your personal information refers to any information that can be used to identify you as an individual, and includes your name, identity number, contact details and bank account information.
By giving Bidvest Waltons your personal information, you consent to the use of it in order for Bidvest Waltons to monitor their services provided to you, to improve those services and personalise your use of their services. Bidvest Waltons may also use such information to inform you about changes in the services that they offer and/or about features they may think you would find of interest. Bidvest Waltons also permit the affiliated entities in their company group to inform you about products or services they offer that might interest you.
You should note that Bidvest Waltons may monitor and keep records of any visits to the website and/or communication that you may send to, or receive from the website, and may use, publish and disclose such communications for any lawful purpose.
If you have provided Bidvest Waltons with your credit card details, Bidvest Waltons will use all its reasonable endeavours to encrypt such information, and take all reasonable steps to prevent the unauthorised access and use of such information.
Your credit card details will not be disclosed to any third parties, unless obligated to do so for any lawful purpose.
Bidvest Waltons advises that "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. Bidvest Waltons may use cookies in future to enable us to personalise your visits to our website and simplify your order process.
Please note that you will require the ‘cookies’ on your browser to be enabled in order to use these services and for the website to function correctly.

An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by Bidvest Waltons and reflects in Bidvest Waltons bank account.

Bidvest Waltons reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior making use of Bidvest Waltons services. If you continue to use this systems and services after the amended terms of use has been published, it shall constitute an acceptance of the amended terms of use.

This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and Bidvest Waltons submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.

Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorised access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that Bidvest Waltons suffers any damage or loss as a result of such conduct.
You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and Bidvest Waltons shall bear no responsibility in any way arising from such conduct.
All credit card transactions are Secure Socket Layers encrypted, secured by GeoTrust and are PCI DSS compliant. Bidvest Waltons’ registration documents and the Website's registered domain name are checked and verified by Thawte.

Save for urgent or interim relief, which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Bidvest Waltons on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of Bidvest Waltons, then such dispute shall be submitted to confidential arbitration in terms of the Expedited Rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

Bidvest Waltons chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Pencil Park, Croxley Close, Heriotdale Ext 15, Germiston 1401, 8000, South Africa

Bidvest Waltons are in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages.
Bidvest Waltons will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause.
All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied.
The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.
Prices, specials and promotions displayed on the website are exclusive to the website and do not apply in-store unless stipulated. In-store prices, specials and promotions do not apply to this website unless stipulated. Images are for illustrative purposes only.

Important Points

• The cost of returning goods through our normal process does not attract a courier fee.
• Goods must be returned in their original packaging and in a saleable condition.
• Refunds on online credit card transactions take 7 - 10 working days from the day the goods are received at our distribution centre.
• This lead time is a result of bank processing time.

Bidvest Waltons strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

Bidvest Waltons' quality assurance
Bidvest Waltons only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

14 day exchange or refund policy
We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase.
 

Are certain items excluded from the 14 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 14 day return and exchange policy are:

General
No cancellations will be permitted in respect of customized (special - order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order.
"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.

Cartridges
"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Cartridges that are beyond their expiry date will not be returned.

Hardware
"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.

Furniture
"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.
In the event of Bidvest Waltons agreeing to accept returned goods, a 20% handling fee will be levied.
Perishable goods that are returned beyond their expiry dates
Magazines may not be refunded or exchanged
Goods which are sold as “clearance sale items” , damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods

What if the products are unsuitable for the purpose I initially bought them for?
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson
Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund

What should I do if the item is defective?
If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of some hardware –where applicable.
If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Bidvest Waltons will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace
If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.

Manufacturers' warranties – what applies to these?
As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods. We explain the general conditions as follows:
Cartridges
Used consumables such as printer toners or cartridges may not form part of the hardware being repaired and will thus not be replaced during repair
Hardware
Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded. We can book a service call with the supplier on your behalf, if you phone in and request us to do this
Defects that develop after 6 months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer's policy or extended warranty
The nature of the goods (size, technical specifications, etc.) often dictates where the repair will take place. For example, on site or at the manufacturer's premises
Furniture
A five year factory warranty against workmanship. This warranty however does not cover normal wear and tear.
All imported goods carry a one year warranty
All electronic appliances carry a one year warranty
Specific components in chairs carry the following warranties:
Mechanism – one year warranty
Castors – one year warranty
Fabric – manufacturer's warranty
Electrical Appliances
All electronic equipment carry a one year warranty

When will the manufacturer's warranty not apply?
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances

• Damage caused by external factors but not limited to lightning, power surges, fire or water damage
• Damage caused by misuse or abuse to the goods
• Goods used for a purpose other than the purpose for which they were manufactured
• Goods used contrary to their instruction manuals
• Accidental damage
• Alteration, repair, modification or service carried out by anyone other than an approved manufacturer's service centre
• Damage caused by the disregard for approved and recommended consumables
• The exchange or use of an inferior power plug
• Damage during the installation of furniture that has been performed by a non-approved service provider

How will I be refunded?
You will be refunded in the same manner in which you paid Bidvest Waltons, once we have accepted a return and approved a refund, you will receive the refund in one of the following ways

• Electronic transfer directly into your account (allow at least 10 working days)
• Cash (if the original payment was made in cash)
• Credit card (by reversal back to your credit card and subject to banking delays)

Out of warranty repairs – can Bidvest Waltons assist?
Yes, we can assist you to have the goods repaired by acting as an agent on your behalf. The law requires the following in respect of repairs:

• The manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place
• The quote must include the supply and installation of replacement parts, as well as the labour costs
• You must also give authorisation for diagnostic work in order to determine the scope of the required repairs

Bidvest Waltons will examine the goods and record all defects prior to forwarding goods to the repair centre.

Bidvest Waltons endeavors to secure and expedite the delivery of all your purchases. This policy applies to merchandise acquired via the Bidvest Waltons websites (www.waltons.co.za & www.backtoschool.co.za). We deliver only within the Republic of South Africa.

Standard Delivery

Standard deliveries occur during normal working hours (08h30-17h00) on weekdays. Costs are displayed on the website at the time of purchase and may vary. For EFT payments, expect a 48 to 72-hour delay as we confirm receipt of funds.

Waltons @Speed Delivery

Waltons @Speed is available in select locations for eligible customers, offering same-day delivery for in-stock products at the nearest retail store, subject to availability of a delivery slot. Products available for @Speed delivery will be indicated on the website.

Store Collection

Orders can be collected from a Bidvest Waltons outlet during normal working hours on weekdays with no additional delivery costs. Orders not collected within 15 working days from order confirmation will be cancelled, and the full purchase amount credited.

Delivery Receiving Procedure

Upon delivery, proof of identity is required. Check that the Bidvest Waltons sealing tape is intact and the parcel is undamaged. You may inspect the order, sign without inspecting, or request a return, based on the condition and completeness of the parcel.

Service Discrepancies

Bidvest Waltons strives for accuracy and promptness but isn’t responsible for out-of-stock items or other delays. If delays occur, we will inform you and, if necessary, make alternative arrangements.

Payments for your orders and any applicable delivery fees can be made online with Bidvest Waltons providing multiple payment methods to facilitate your purchases. All payments are secure and verified, ensuring the integrity of your transaction.

Standard Payments

For standard orders, Bidvest Waltons accepts a variety of payment methods including Visa, Visa Debit, MasterCard, MasterCard Debit, and EFT. Please be mindful that for orders paid via EFT, there is a processing time involved; orders are actioned once the full amount is confirmed to have reflected in the Waltons bank account, typically within 48 to 72 hours.

Waltons @Speed Payments and Alternative Product Options

Specifically, for Waltons @Speed orders, we can only accept payment through Visa or MasterCard. When using @Speed, customers at checkout can opt for alternative products in case their preferred product is out of stock. A reserve will be placed on the card equivalent to the cost of the higher-priced item between the preferred and alternative product, but the final charged amount will be based on the actual goods supplied. It may take up to three working days for the actual charged amount to reflect in the customer’s bank account.

Failed and Cancelled Payments

If Bidvest Waltons is unable to successfully process your payment, or if the full amount for an EFT is not received within 7 days, the order may be at risk of cancellation. Customers will be informed promptly in such scenarios, and every effort will be made to rectify any payment issues before resorting to order cancellation.

Remember, unauthorized or fraudulent payment attempts are strictly prohibited, and you authorize Bidvest Waltons to debit the payable amount for an accepted order from your nominated account or card to settle the charges and fees as applicable. A receipt detailing the total fees and charges for the products in the order will be provided at the time of delivery or collection as applicable.

Bidvest Waltons reserves the right to apply or remove discounts on selected products and baskets at any set period of time and may change without any notice. These discounts will only apply to transactions submitted, paid for and completed on the www.waltons.co.za website and may not be claimed for in store purchases.
Discounts will not apply to Back To School products selected Computer Hardware and Furniture Products. No discount will apply to a product if it is not indicated on the website as such.
Discount only applicable during the dates stated in the Terms and Conditions.
Free Delivery only apply to periods defined and may change without any notice.

Standard Voucher Terms and Conditions include:

1. No voucher can be used in conjunction with any other voucher.
2. Discounts shall only be applied against full-priced items.
3. Vouchers may exclude specific product lines or may only apply to specific product lines.
   Notwithstanding point 2 above, Back To School Vouchers shall apply only to items appearing in the Back to School catalogue.
4. Voucher cannot be applied during promotional periods.
5. Unless otherwise stated, vouchers shall be redeemable on Bidvest Waltons websites and stores in South Africa.
6. Vouchers can only be redeemed on cash and card purchases.
7. The validity period on the voucher shall be stated on the face of the voucher.
8. Misuse of voucher constitutes fraud.
9. Errors and omissions are exempted.

For vouchers issued with a monetary value:

1. The voucher can only be redeemed for a single purchase and no change shall be given.
2. Vouchers are not transferrable for cash.

Bidvest Waltons reserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.
It is your responsibility to frequent yourself with our policies on each occasion prior to making use of our services.